Parking bays
If you live in London or the South East of England, you may be able to buy, rent or apply for an allocated parking bay.
This page explains the different types of bays, how to apply, what to do if you have a parking issue, and how parking enforcement works on our estates.
Applying for a bay
Buying a bay: You can only buy an L&Q parking bay when purchasing a new-build from us.
Renting a bay: Speak to your Neighbourhood Housing Lead (NHL). If none are available, you’ll be added to the waiting list.
Allocated bays: Some tenancies include an allocated bay. If you weren’t given one at sign-up and believe you are eligible for one, please contact your NHL to discuss availability.
Types of bays
- Owned bay: You’ll have a deed or lease confirming the bay
- Rented bay: You’ll have a licence that includes bay details
- Allocated bay with tenancy: Provided at the start of your tenancy
- Undesignated bays: These operate on a first come, first served basis
Disabled parking bays
Disabled bays are for Blue Badge holders only.
If we manage the road, you can apply through our customer service centre.
If the council manages the road, you must apply directly through the local authority.
Parking enforcement, rules and fines
Look for signs on your estate to check if parking enforcement applies or contact your NHL if you’re unsure.
If you’re experiencing ongoing parking issues, your NHL can explore introducing enforcement. All residents will be consulted first. Please note, additional costs may apply.
If you receive a fine
- contact the enforcement company directly
- speak to Citizens Advice for advice or help with appeals
- we will only intervene in rare cases, like errors during a change of contractors or you own the space and received a ticket incorrectly
If someone else parks in your bay
Contact the enforcement company if one is in place. If there is no enforcement, this becomes a civil matter between you and the other driver.
We recommend leaving a polite note on the vehicle.
Public road or pavement parking issues
Issues on public roads or pavements must be reported to your local council, as they manage all highways and pavements.
Untaxed vehicles and SORNs
All vehicles parked on land owned by us must be taxed and insured. Declaring a Statutory Off Road Notification (SORN) does not remove this requirement.
A vehicle declared as SORN may be allowed only if the following apply:
- the vehicle is in good condition
- it is parked on land where the owner has sole access, like a garage or private driveway
- it does not cause a nuisance
Any permission for a SORN vehicle is temporary and limited to a maximum of 12 months.
If an untaxed vehicle is parked on our land (excluding private driveways), your NHL is required to report it to the Driver & Vehicle Licensing Agency (DVLA).
The DVLA has legal powers to remove untaxed vehicles from private land in certain circumstances.
Where a vehicle is reported, your NHL will continue to work with the relevant parties to resolve the issue.
Costs and permits
If your estate has parking enforcement, the managing company will tell you:
- how to apply for a permit
- how much it will cost
Renting out your parking bay
If you rent a bay from L&Q, you cannot rent it out, sell it or pass it on to someone else.
If you own your bay, you may rent it out, but we will not get involved in disputes, enforcement issues or tickets.
Keyworker or hospital site residents
If you live on a hospital site, please email your query to the correct hospital contact and include your:
- full name
- address
- car registration
- details of your query
Do not park before you receive your permit – you may receive a ticket with no refund.