Peer learning and training programme

Published on 22/06/2023

Peer to peer learning is a method that brings people together to discuss concepts, exchange knowledge and draw on each other’s strengths.

Rather than just hearing from one expert, it’s about people with shared goals learning from each other, encouraging collaboration and fostering a sense of mutuality. Critical to this is the recognition that all knowledge is equal, and the best solutions are made up of the sum of their parts.

At L&Q, our peer learning sessions are an opportunity for experienced staff and residents to share good practice on issues where they have a shared interest and expertise.

We recognise that residents have a lot of skills, we don’t hold all the knowledge and we want to encourage residents and staff to come together to learn from each other.

Places are limited to allow for an impactful peer-learning experience, and the focus is less on business improvement and scrutiny and more about partnership and transparency.

We held our first session in April, which looked at ways we can work in partnership to help residents stay safe in their homes.

Residents heard from Pete Paton, Head of Strategic Building Safety, and Jordan Weaver, Fire Safety Engagement Manager on our building and fire safety programme, common causes of fire and how to stay safe in their homes, whilst sharing best practice in building and fire safety.


 Group of L&Q employees


At the second session, established and emerging Residents’ Associations joined our Resident Involvement team and TPAS (tenant engagement experts) to understand the aims and benefits of Residents’ Associations.

Discussions included how to engage neighbours and overcome the barriers that prevent membership, the different roles and responsibilities, and the importance of partnership working and setting goals.

Attendees welcomed the opportunity to connect with other residents to share experiences and good practice, with some looking to continue working together in the future. Whilst the majority were already involved with a resident association, there was appetite from others to create one, but many didn’t know where to start.

That’s where the buddy up scheme comes in, linking residents looking for knowledge in a specific area with residents with experience.

The feedback was that the day was useful, and residents enjoyed coming together and meeting other people. 

“The session was very good, Sam at TPAS provided a good source of information along with a wealth of benefits setting up and having a RA.”

“It's nice to have L&Q invest energy and time in those passionate about running RAs, and the training is welcome.

Future sessions will focus on tenancy fraud, including how to identify signs and report issues, safeguarding, living well with dementia, and diversity and inclusion.