Help paying your rent

Published on 11/06/2021
We’ve pledged to not evict any tenants facing severe financial hardship who engage and work with us to get their payments back on track.
 
We signed up to the pledge alongside other members of the National Housing Federation, the trade body for housing associations. It includes three promises, with the main commitment being to not evict tenants so long as they work with us to fix their arrears.
 
The others include promises to help tenants get the support they need regarding access to benefits and getting people into work.
 
We will also act compassionately when people are facing financial hardship and only pursue legal action in serious circumstances – for example, as a last resort where it is needed urgently in cases of domestic abuse or antisocial behaviour.
 
Gerri Scott, Group Director of Customer Service, said, “We know that many people have lost work and struggled to pay their rent during the pandemic and these people will be worried when the government ban on evictions comes to an end. 
 
We want to reassure residents who are worried about paying their rent or have fallen into arrears that we are here to support and help them. That is why we have come together with other housing associations to make a permanent commitment to our residents that no one will be evicted from their home as a result of financial hardship as long as they engage with us on a plan to manage their rent in future. We care about our residents and want to support them in any way we can.” 
 
If you’re struggling to pay your rent, please talk to us about it so that we can try and help. Call our Customer Service Centre on 0300 456 9996 or send us a message via our website.
 
You can find out more about the National Housing Federation pledge here.