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Introducing the online resident account

Find out about the new L&Q online resident account and how to sign up

Access your account with us, anytime, anywhere


Account balance

Check your account balance

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Account transactions

View your latest transactions

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Make a payment

Make a payment online

Resident on the phone

Sign up for an online account

You can now check your account balance, view your recent transactions, and make a payment at a time that suits you
To sign up for an account, you will need to:
  • find your tenancy or customer reference*
  • go to our online account page and select sign up
  • fill out the sign up form
  • confirm that your address is correct
  • enter the code that we email to you
  • open your dashboard to access our online services

*Your tenancy or customer reference is printed on your rent statement or service charge letter. If you cannot find it, please fill out our online account support form and we'll send it to you.


Have a question?

Visit our Help and Advice pages about your new online account