Resident involvement

At L&Q we always aim to maximise our residents' satisfaction with homes, services and neighbourhoods. By getting involved with our work, you can help us to improve the services we offer you.

There are different ways for you to get involved. You may want to join a residents association, help resolve complaints or help us with some mystery shopping.


We aim to provide a high-quality service, but accept that from time to time things may go wrong. We want to resolve your complaints quickly and use the information to identify where our service can be improved.