Request a water administration fee refund


You may be eligible for a water administration fee refund if you were previously a tenant of East Thames and paid your personal water charges alongside your service charges.

We’ve refunded more than 250 current L&Q tenants in this position and are now inviting claims from former tenants. To start your claim, please complete following form:

Please provide as much information as possible.

Your details

Why do you need my current address?

We'll send your cheque to this address if you're eligible for a refund.

Ok, got it!

Your former East Thames/L&Q tenancy details

Joint tenancies

We'll contact you directly for more information about your joint tenancy

Ok, got it!

Where can I find my old tenancy reference?

You'll find your old tenancy reference on a L&Q rent statement or service charge letter.

Ok, got it!