Volunteers Week 2026: Rising Resident

Our ‘Rising Resident’ award goes to Tanya Camilleri and Jurate Babenskyte

As part of Volunteers Week 2026, L&Q colleagues nominated residents who go above and beyond for their communities, recognising those who are truly passionate about where they live through a series of awards.

Our ‘Community Resident of the Year’, award celebrates residents whose long term contribution, leadership and positive impact has improved L&Q services for their community.

Rising Resident winner, Tanya Camilleri

Tanya Camilleri has become a valued involved resident, contributing to projects focused on complaints handling and improving communication with residents, making sure their voices are heard.

As part of our Complaints Quality Assurance project, Tanya provided honest and constructive feedback on complaint responses and challenged areas where services could improve.

She also contributed to our Building Safety Resident Engagement Plan, helping highlight the importance of making resident information easier to understand.

Tom Bell, who nominated Tanya, praised the effort she makes to contribute, even arranging one to one sessions around her busy schedule to ensure her feedback could still be included.

“I believe it’s important for residents to have opportunities to be involved in decisions that affect where they live,” Tanya said.

Rising Resident Runner Up, Jurate Babenskyte 

After becoming frustrated by unresolved issues and the complaints process, Jurate Babenskyte decided to get involved with L&Q to better understand how decisions were being made and how resident feedback was being used.

Through resident involvement opportunities, including our Resident Assembly and Complaints Quality Assurance project, Jurate has continued to challenge accountability and clearer communication.

Rather than simply sharing feedback, Jurate suggested changes to how resident responses were collected, encouraging meaningful and detailed feedback from residents.

“I encourage residents to volunteer to better understand the organisation and challenge the status quo,” Jurate said.

Tom Bell, who nominated Jurate, highlighted the extra effort she made to ensure her feedback was included, saying she has “gone above and beyond to be involved and contribute.”