Our Major Works Programme is well underway!

Through our Major Works Investment Programme, we’re investing in the quality, safety and environmental efficiency of the homes we manage.

Last year, we replaced 633 kitchens, 891 bathrooms and 204 roofs, and signed 15-year contracts with ten partners to ramp up even more. This year, we plan to replace another 2,145 kitchens, 1,499 bathrooms and 235 roofs.

One of our new partners, Morgan Sindall Property Services, recently completed their first kitchen and bathroom replacements for two of our residents, Annamaria and Sophia. We’ve included some photos in this article so you can see the difference it made.

If your home has been identified for improvements this year, then you will soon receive a letter notifying you about this.

The letters were reviewed by a resident panel, who told us what they thought worked and what could be improved.

As a result of this valuable feedback, we added more details on what works will be carried out and how long they are expected to take. We also added more details on what communications you can expect from us as the process moves forwards.

The letter will also introduce you to the company carrying out the work and give you a representative to contact in case you have any questions.

We are partnering with ten companies to carry out the improvements. They will continue to communicate with you throughout the process using letters, texts, social media, newsletters and face-to-face visits to make sure everyone is getting the information they need.

We would like to say a big thank you to everyone who helped us with these letters. There will be lots of opportunities for you to influence how keep you informed and involved as the project continues, and we look forward to sharing these with you soon.