Resident rights

Everything you need to know about your rights and the requirements that your home must meet.

As a housing association resident, you have a number of rights that we must meet as your landlord. The services we provide to you also need to meet certain laws and regulations.

These rights, laws and regulations are designed to keep you safe and make sure you receive the right support and services you may need to enjoy your home to the full.

In this section of our website, you’ll find everything you need to know about your rights, the standards you should expect from your home and the services we provide to you.

You’ll also find information about how to make a complaint if you don’t think we’re meeting these, as well as how to get involved with us and help shape our services to you.

In general, this information applies to social and affordable housing residents at L&Q, including supported living*. However, different rules apply depending on the nature of your tenancy and whether you rent from us or own a shared ownership home.

If you rent privately or own 100% of your leasehold home, you should refer to your lease agreement, independent legal advice or the advice and guidance linked at the bottom of this page for a full summary of your rights and responsibilities.

*Rented homes, where residents need some form of support to live in their home – this includes homes that are managed by L&Q, but support is provided by another company. Most homes of this type are managed by our supported living business, called L&Q Living.