Career pathways
We asked some of our people to share more about their roles and what attracts them to L&Q as well as how our apprenticeship and graduate programmes helped them on their career paths.
Direct Maintenance
Our Direct Maintenance team works to keep our homes in good repair and our customers satisfied. Roles include:
- Multi-skilled Operatives
- Maintenance Supervisors
- Building Surveyors
Testimonials
- Penny Stadler, Operations Support Team Leader"I have worked for L&Q for over a decade in several different roles. I haven’t been happier than in my current role as an Operations Support Team Leader within Direct Maintenance.
"It is the most demanding, but also the most rewarding job I have had, managing a team of Work Planners to ensure repairs are carried out in our resident's homes.
"I get great job satisfaction knowing we are delivering a great service to our customers and continually working to improve that service.
"Nothing matters more than your home, and keeping that in good repair, safe and secure is the most important part of our job." - Katie Richards, Work Planner"I began working as a work planner for the maintenance team within L&Q just under two years ago and have thoroughly enjoyed being part of the maintenance team.
"I work with a diverse group of great people and enjoy the variation and challenges the role brings, I enjoy a fast-paced environment where I can continually grow and learn new things, and this role offers this for me.
"I didn’t have any experience within the social housing industry; however, the team and team managers are very supportive and patient and helped me quickly feel comfortable and confident.
"I look forward to the future and future development within L&Q."
Technology
A career in our IT team means helping support the technology our business relies on. Roles cover such areas as:
- Development
- Infrastructure
- Support
Testimonial
- Imogen Vincent, IT Contract Manager"Joining L&Q has been an incredibly positive experience for me.
"The company's strong commitment to its core values has created a work environment where integrity, collaboration, and innovation thrive, making it an ideal place to contribute and grow professionally.
"In my time here, I've witnessed firsthand how the company's values translate into impactful initiatives that contribute not only to the success of the organisation but also to the well-being of its employees. I am proud to be part of a company that values its people and strives for excellence in all aspects of its operations.
"One of the aspects I appreciate the most about my role is the dynamic nature of each day. The variety of challenges and projects keeps the work engaging and ensures that I am constantly learning and adapting, which aligns perfectly with my professional goals.
Further to this, L&Q’s commitment to creating a positive and inclusive work environment is evident in the support and encouragement I've received since joining. The strong sense of community among colleagues has made the transition into my role seamless, and I feel truly valued as a member of the team."
L&Q Living
L&Q Living offers a broad range of careers in care and support. Roles include:
- Care Managers
- Bank Support Workers
- Care and Support Assistants
Customer Services
Our Customer Services team is the first point of contact for our customers and is vital to our mission. Roles cover areas such as:
- Contact Centre
- Customer Relations
Testimonials
- Yvonne Daini, Customer Service Advisor"I have worked at L&Q as a CSA for over a year and have loved the positive work-life balance it has given me.
"I can prioritise family life whilst also working full-time. The team at L&Q goes to great lengths to ensure that remote working still allows for a great team culture and a supportive ecosystem.
"As a CSA every day is filled with a sense of achievement, solving customer requests but also the recognition from the business in the form of promotions and learning about the business more broadly." - Julie Everson, Customer Service Advisor"I joined L&Q in May 2022 and my time has been amazing.
"I have two underlying health conditions which make it difficult to drive. Being able to work from home and be part of the workforce again, has been truly liberating. L&Q is fabulous at including and not discriminating against anyone with disabilities. Everyone is made to feel part of the team.
"The part I enjoy most at L&Q is how we make a difference to our clients on a daily basis. To hear the client's relief and gratitude is very rewarding. I have been trained within multiple departments, and waiting to start a new training course very shortly, which makes life much easier for our clients in only making one call and not having to wait in queues for other departments.
"Why L&Q? The values of people, passion, inclusion, impact and responsibility really grabbed me. We can implement these values every day. And having an environment where I can grow and learn is important to me too."
Early careers
Supporting our people on their career paths is very important to us – that's why we provide a variety of initiatives for people to achieve their potential and career aspirations at L&Q.
For example, our LevelUp programmes can help to build professional:
- skills
- knowledge
- confidence
A guide to our LevelUp programmes
These programmes help us support our people on their career paths, and in turn secure the future analysts, surveyors, carpenters, managers, and leaders of L&Q.
- Apprenticeship and graduate programmesOur apprenticeship and graduate programmes are for people who aspire to a career in housing.
These programmes can take two years to complete and during that time you'll work towards achieving a specific certification or qualification. You'll also get the opportunity to put that learning into practice on the job.
By the end of the programme, you should be qualified and ready to 'level up' into a permanent position with us.
Take a look at Tommy’s experience in the video – and if you are interested in applying for a role with us, keep an eye on our jobs page. - Aspiring managers and emerging leadersThe aspiring managers and emerging leaders programme is a professional qualification for our people who want to move into management or a leadership role.
The programme takes 12-18 months to complete and helps individuals develop their management skills and leadership knowledge. It also puts them in a better position to 'level up' when the opportunity arises. - Coaching and mentoringCareer pathways are not always straightforward – that's why we provide coaching and mentoring programmes to help our people navigate that journey, explore their options, set goals, and overcome barriers.
Apprentice Site Manager, Tommy, talks about his role at our Barking Riverside development, the importance of having a diverse workforce and L&Q's charity football tournament
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