Our social media channels and policy

Guidance on interacting through our social media channels. This includes information about how to make sure everyone feels more comfortable online.

About our policy

To make sure everyone feels comfortable we have developed some guidelines to keep in mind as you interact through our social media channels.

We know that most people will treat others with respect, but if we see something that will offend or you're not following the guidelines set below, you could see your posts removed.

Vexatious behaviour may result in you being banned from participating on our social media channels. 

Be respectful

The L&Q Facebook page and Twitter accounts are open forums for our residents to discuss L&Q and subjects related to being an L&Q customer.

Please do not post any statements that could be offensive or insulting to others. Avoid identifying or discussing other individuals.

Any posts that include profanity, religious content, political content, or are off-topic and could be deemed offensive to others will be removed wherever possible.

Hateful language of any kind will not be tolerated.

Consistent, vexatious content will result in such posts being reported.

If you are offended by any posts we'd encourage you to report the content to the relevant platform. 

Protect yourself

Please avoid posting any personal information.

Any posts that include an email address, phone number, mailing address, date of birth or other personal information will be removed.

Facts first

Please avoid posting any false or misleading information about L&Q or any third party contracted by L&Q.

If there are issues in the media feel free to ask questions so that we can provide you with as much detail on the issue as possible.

Please avoid posting any content that is untrue or speculation regarding L&Q.

Not a billboard

Please avoid posting any messages that serve as advertisements or self-promotion.

Any links, images, or messages posted to our wall or newsfeed posts that promote yourself, an off-topic event or your business will be removed.

Help with complaints

We're aware sometimes things go wrong. If you have a complaint about L&Q or an experience related to a service provided by L&Q, it is okay for you to share your experience on our social media channels.

However, to make sure your complaint is registered, please visit our complaints page.