HOMELIFE

October 2023

We take reports of damp and mould very seriously and make sure that every report is properly investigated through our Healthy Homes programme.

If you have damp and mould in your home, please report it to us as soon as possible on 0300 777 7777.

As part of the Healthy Homes programme, our partner, Zap Carbon, will carry out a clean and shield treatment on any mould in your home, and provide guidance on how you can make energy-saving changes to reduce moisture in your home. They’ll also install humidity sensors and report any other repairs needed to help prevent mould from returning.

Recently, the Government released new guidance on how damp and mould reports should be dealt with. We’re currently reviewing this guidance, to make sure that our approach to dealing with damp and mould policy meets the new requirements. Read the new guidance in full.

Find out more about what you can do if you have damp or mould in your home.