Request a Thames Water refund

You may be eligible for a Thames Water refund if you lived in one of our homes, previously belonging to the local authority, in Bexley, Enfield, Lewisham or Waltham Forest before the end of September 2019.

We’ve refunded more than 8,300 current residents and are now accepting claims from former tenants. To start your claim, please complete the following form:

Please provide as much information as possible.

Your details

Full name

Phone number

Current address

Your former L&Q tenancy details

Name(s) on the tenancy

Date of Birth(s)

What type of tenancy did you have?Joint Sole

What was your tenancy reference?

Which borough did you live in before the end of September 2019?Bexley Enfield Lewisham Waltham Forest

What was the property address?

When did you live in the property? (DD/MM/YY - DD/MM/YY)

What was your email address when you lived in the property?

How did you pay your rent?

Request a Thames Water refund

Your details

Why do you need my current address?

Your former L&Q tenancy details

Joint tenancies

Where can I find my old tenancy reference?