L&Q announces new Major Works Investment Programme partner

L&Q has announced the appointment of Cardo as a delivery partner for its Major Works Investment Programme.

Cardo is a leading property services provider working across the social housing sector, delivering planned maintenance and refurbishment programmes at scale throughout the UK and Ireland.

It operates across five key workstreams - repairs, planned works, compliance, fire remediation and energy efficiency, supporting housing providers to meet their long-term investment and safety obligations.

It has a strong focus on customer experience, meeting the requirements of the Building Safety Act and Consumer Standards, and making sure residents are kept informed, safe and supported throughout.

This is underpinned by a commitment to outstanding quality and customer service, delivered through a safety and people-first culture.

Cardo is also dedicated to its social value commitments, which include supporting local employment, opportunities for skills development, and providing wider community benefits through its work.

Over the next 12 years, they will support a range of planned improvements across residents’ homes, starting with fire remediation projects in 2026/7.

L&Q's Major Works Investment Programme is one of the largest home improvement programmes in the sector. The 15-year, £3bn programme will see the housing association upgrade residents’ homes so they meet the Decent Homes Standard.

The works will cover all L&Q’s rented homes, along with communal areas in buildings that include shared ownership and leasehold homes.

As well as kitchens, bathrooms, windows and roofs, improvements will include mechanical and engineering upgrades, estate and environmental improvements, scheduled redecorations, fire safety works, and energy efficiency improvements to help reach EPC C across all homes, including insulation and other essential upgrades.

More than 21,000 homes have already been improved as part of the programme. Since the programme started, L&Q has been committed to delivering social impact alongside its improvement works, even including it in contracts with partners.

Social value is one of six targets within the programme and is led by L&Q’s Foundation, supported by its Community Development Leads who understand the needs of residents. Its value is measured and reported through the Social Value Portal.

Cardo joins the existing nine partners, Amber Construction Services, Axis Europe, Durkan Regen, Equans UK & Ireland, Foster Property Maintenance Ltd, Kier Places, Morgan Sindall Property Services, United Infrastructure and Wates Property Services, on the 15-year programme.

Mark Newstead, Director of Major Programmes at L&Q, said:

“Cardo brings extensive experience in delivering large-scale planned maintenance and retrofit programmes within the housing sector.  

“Their focus on resident experience and commitment to delivering high-quality works aligns closely with our values and our ambitions for the programme.  

“I know they’ll play an important role in helping us deliver improvements to residents’ homes and communities.”

Liam Bevan, CEO at Cardo Group, said:

“L&Q’s Major Works Investment Programme is a landmark investment and a real opportunity to improve the safety, comfort and environmental performance of residents’ homes and communities at scale.

Cardo brings vast experience in delivering property services for housing providers, and we are looking forward to working closely with L&Q and its current partners to deliver improvements that residents can really feel.”