David Fiorentini is a Neighbourhood Housing Lead (NHL) for the East Region who likes to connect with residents in-person whenever he can.


We caught up with him to learn more about how he has been building positive relationships within his neighbourhood.

"When residents call me to report their concerns, I have made a habit of asking them if they would like to meet in-person," David said.

Although he is new to the role, David understands that meeting in-person can sometimes be so much more impactful and productive. David likes to see first-hand residents’ issues and take the opportunity to build relationships during visits to his neighbourhood.

 

 David Fiorentini sat outside

 

On an estate in his area, in response to reports of intruders accessing the block through the bin stores, David wasted no time in arranging a meeting on-site. He was greeted by five enthusiastic residents who were eager to give their insights. Armed with a notepad and his phone to take pictures, David made a note of their concerns and worked with them to develop an effective plan of action. As a result, the residents have been invited to the next estate inspection.

The impact of David's personal touch has received a great response.


David said,

“meeting residents in-person and making the estate inspections a more interactive experience has developed my relationship with them, which has helped build trust and transparency. They can see I am working with them, so they are showing an understanding of the process. Our interactions are friendly and the structured updates have reduced the number of individual communications I had previously in these blocks.”

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