What to expect of our repairs service
We’re doing all we can to continue to provide services during the coronavirus outbreak. Here’s what you can expect of our repairs service at this time.
Emergency repairs only
To comply with the government restrictions and tackle the spread of the coronavirus, we’re taking emergency repairs requests only at present. If you have an emergency repair, please call our customer service centre on 0300 456 9996.
Please don’t be offended when we call you before we arrive to find out if you’re ill or have been self-isolating. If we can’t get through, we’ll come and knock on your door to check.
If you’re unwell but your repair is an emergency, we’ll put special measures in place to get your repair done. If for any reason this isn’t possible, we’ll talk to you about whether there’s another way we might be able to gain access and sort the issue.
These special measures are likely to include wearing protective clothing, such as face masks and gloves. This is to protect our maintenance team and you as they go about their work.
Help and advice
To find out more about our repairs and maintenance service at the moment, please visit our frequently asked questions page.