We know the coronavirus is having an impact on people’s health – and that it’s affecting people’s finances too. We’re here to help you if you need us.

The government has increased the financial support available to people whose incomes are affected by the coronavirus and has changed the law temporarily to help tenants in particular. This isn’t by allowing ‘rent holidays’, but instead by preventing landlords from evicting some tenants who fall behind on their rent.

This means you still need to pay your rent. We ask that you please continue to do this as normal for as long as you can. Your rent helps us fund essential frontline services.

We know that some residents may need financial help at the moment. If this applies to you, please don’t hesitate to get in touch – we’ll do everything we can to support you. We can provide advice, support and guidance. This can include putting special payment plans in place to provide help if you need it or supporting you to claim the financial support that’s available.

We also work with the Pound Advice service, which provides telephone and face-to-face debt and financial advice.

Please be assured that L&Q will be sympathetic if you make us aware of any difficulties you are facing, and will work with you to ensure that eviction is only used a last resort after the eviction ban ends on 20 September.

Help and advice

To find out more about the support available at the moment, please visit our frequently asked questions page.