There has never been a more important time to focus on safeguarding children and adults who are at risk of domestic abuse.

The latest guidance to stay at home as much as possible sadly means that the number of domestic abuse cases is likely to increase now as perpetrators and victims spend more time together in the same space.

We passionately believe that ‘safeguarding is everyone’s business’, so if you’re worried you, or someone you know, might be experiencing domestic abuse, we can help.

Please contact our customer service centre by email at or by calling 0300 456 9996. We’ll believe you and you can trust us with your story.

If you or somebody else are in immediate danger, always call 999 first.

You can also speak in confidence with your local council’s child protection and safeguarding adults teams, or call 111 to alert the police if it is not an emergency.

If you contact us, please give us as much information as possible. This includes:

  • your name and address (this will remain confidential)
  • your contact details (this will remain confidential)
  • the name and address of the person you have concerns about
  • the type of abuse you suspect is happening
  • details of the abuse
  • the name and address of the perpetrator (if known)