Resident Services Board
In November 2020, eight residents were selected to form our new Resident Services Board.
This board-level group is a vital part of our governance structure. it is responsible for helping us to deliver the best services we can, and provides a vital link between our Group Board and you, our residents.
What will the new Resident Services Board do?
The board ensures that we have resident voices at the heat of our decision making and will:
- contribute to decision-making on the issues that matter most to you
- help to develop and improve our customer service
- scrutinise our decision-making and performance, to make sure your views have been taken into consideration
- connect with a wider network of residents through our Customer Panel, Neighbourhood Committees, Residents Associations, equalities groups and other more informal channels
- bring attention to the impact our decisions and performance have on you
- lead on revitalising our approach to resident involvement, including the development of a range of inclusive and accessible opportunities for you to have your voice heard
How and why was the Resident Services Board formed?
The new board emerged from a review of the way we do things and make decisions.
We invited all L&Q residents as part of a competitive recruitment process where each applicant was given the opportunity to demonstrate the key competencies and values we were looking for.
The formation of the board is an important step in making sure that we are delivering on our social purpose by placing resident voices, and your ideas, experiences and expertise are front and centre in our decision-making.