Residential Operations Manager

In my role as Residential Operations Manager I am responsible for the management of over 3000 properties, working on new developments while overseeing three property teams, including the Team managers. Each day differs to the next, since there is so much variation. Day to day I mainly work on improving the operational process, performance and customer services of each three different sectors. I also prepare for the delivery of new schemes and oversee the property portfolios in different sectors.

I have been working at L&Q for four and a half years having originally started on a temporary contract at the neighbourhood office. Since I joined on a permanent basis, the team has changed dramatically, and it’s been an incredibly enjoyable experience to have been part of its continuing growth. There have been lots of opportunities resulting in my promotion to property manager before progressing to where I am now

We provide excellent quality housing, providing a range of options suitable for our customers who can afford to rent at full market prices while we also offer to those who are working but have a need for more affordable housing. We provide all our customers with the same level of customer service and support they require. I love working with people and it’s great to help them and create new ways of improving our service. On top of this, I know that any profit we do make is then re-invested to support our social housing – benefitting others. This makes my job worthwhile and very rewarding. It allows me to work on a variety of different projects and with a wide range of customers.

Recently I moved 45 miles outside of London and my daily commute from door-to-door can sometimes take up to 2 hours, so L&Q have provided me with great flexibility in allowing me to come in to work earlier to avoid the peak commuting times. They’ve given me a great platform to develop in my career while considering my work/life balance. I hope to continue my future with L&Q and I look forward to developing my career with them!