Browse Help & Advice categories
Browse Help & Advice categories
Browse Help & Advice categories
Browse Help & Advice categories
Browse Help & Advice categories
Most popular Trafford and North West tenant articles
- What is a change of tenancy?
- Am I allowed to own a pet?
- Is L&Q the same as the council?
- How do I get an L&Q home?
- How do I prevent pests?
- How do I buy an L&Q shared ownership property?
- How do I report a broken fence?
- How can I get an update on a repair order?
- A noise nuisance – is it antisocial behaviour?
- What is L&Q's damp and mould policy?
- How do I get a copy of my tenancy agreement?
- Are you struggling to pay your rent or services charges?
- Garden nuisance – is it antisocial behaviour?
- What will L&Q do if I’m the victim/witness of antisocial behaviour?
- How do I pay for my heat consumption?
- I have no heating / hot water
- What pets can I keep?
- How do I apply for a parking bay?
- How do I end the tenancy on behalf of someone who has passed away?
- A home with too many animals – is it antisocial behaviour?
- What is my account balance?
- What should I do if I need support with my own mental health?
- How do I sign up?
- Litter and rubbish – is it antisocial behaviour?
- How do I report a ground maintenance issue?
- I've forgotten my password, what should I do?
- I'm struggling to pay my rent, can you help?
- What is the dog registration form?
- What is a Heat Interface Unit (HIU)?
- How much is my weekly rent?
Most popular Tenant articles
- Can I have more bedrooms than I need when moving by mutual exchange?
- A noise nuisance – is it antisocial behaviour?
- I'd like to add an occupant. What should I do?
- I've signed a mutual exchange but no longer want to move. Can I cancel the exchange and stay in my home?
- How can I move to another L&Q property?
- Can I change my tenancy from sole to joint?
- What will L&Q do if I’m the victim/witness of antisocial behaviour?
- I'm pregnant, is my unborn child taken into consideration when checking bedroom eligibility?
- Do I get to stay in the property as I'm an occupant and not on the tenancy?
- The Noise App – useful information
- How do I get a copy of my tenancy agreement?
- What shall I do if I own an XL Bully dog now that they have been banned?
- How do I register or search for mutual exchange?
- How do I complain about a neighbour's pet?
- How much is bedroom tax and how is this calculated?
- How does the bidding processes work?
- How do I report a broken fence?
- I have no heating. What should I do?
- There has been a succession already for this property. Can I still live here as a succession?
- I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
- Can I move to a property with fewer bedrooms than I need when moving by mutual exchange?
- I'm locked out of my property. What should I do?
- What are minor and major adaptations?
- Am I allowed to own a pet?
- Do you still offer Voluntary Right to Buy to tenants who don't qualify for the Right to Buy or Right to Acquire?
- How do I report the death of a tenant?
- Rent balance by text message
- What can I do if I'm the victim/witness of antisocial behaviour?
- Am I eligible for mutual exchange?
- Does my tenancy change if one member of a joint tenancy dies?
Most popular Trafford and North West homeowner articles
- How do I make a payment or pay my rent online?
- How is building height measured?
- How do I end the tenancy on behalf of someone who has passed away?
- How do I request a replacement bin?
- How do I apply for a parking bay?
- Litter and rubbish – is it antisocial behaviour?
- What happens with the rent account of someone who has passed away?
- What are service charges?
- How do I request CCTV footage?
- How do I setup a Direct Debit online?
- What is a Heat Interface Unit (HIU)?
- Can I install CCTV in my home?
- How do I report an abandoned vehicle?
- How should I leave the property of someone who has passed away?
- Can I change my heat supplier?
- How do I report fly-tipping?
- Do I have to pay for energy related repairs if I'm an L&Q Energy customer?
- How do I apply for a disabled parking bay?
- What are the items on my service charges statement?
- I have received a Section 20 Notice that mentions ‘cladding’, does this mean that I will be charged for cladding removal and replacement?
- How do I report a ground maintenance issue?
- I don't have a tenancy reference number, how do I sign up?
- Why do I need home contents insurance?
- How do report a parking issue on a road or pavement?
- I didn't receive an email when signing up for an account, what should I do?
- Where can I find bereavement support services?
- Why haven't the windows on my block been cleaned?
- What are pet owner responsibilities?
- How do food banks work?
- Do I need to give meter readings?
Most popular Homeowner articles
- How many years do I have left on my lease?
- How do I apply for a parking bay?
- How do I pay for my heat consumption?
- What is covered under L&Q's buildings insurance policy?
- I have no heating / hot water
- How do I top-up my in-house display (Guru Hub)?
- How much will my parking permit cost?
- What happens to my service charges when I sell my home?
- Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
- If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
- What is a new build defect?
- Will L&Q buy back my home?
- Can I reverse staircase (sell a share back to L&Q)?
- Can I buy the freehold to my property?
- I've lost my fob. How do I request a new one?
- Can I change my heat supplier?
- What happens at the end of the defects liability period?
- I have no hot water. What should I do?
- Can I make a claim under L&Q’s buildings insurance policy?
- Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
- How do I report a water leak?
- I have no heating. What should I do?
- How do I sign into my online account?
- Will I get a dedicated parking bay?
- What are L&Q's bank details?
- I think my neighbour is running an illegitimate business from home. What should I do?
- My heating and hot water are switched off, why am I still being charged?
- Can I have Sky Q in my property?
- I have water coming through my ceiling. What should I do?
- How do I request a communal front door fob?
Most popular Non-resident articles
- How do I become a supplier to L&Q?
- How do I get an L&Q home?
- How do I rent a garage?
- Is L&Q the same as the council?
- Where can I find my tenancy reference?
- A noise nuisance – is it antisocial behaviour?
- I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
- Dangerous dogs and other animals – useful information
- What will L&Q do if I’m the victim/witness of antisocial behaviour?
- Litter and rubbish – is it antisocial behaviour?
- A home with too many animals – is it antisocial behaviour?
- Does L&Q have a Diversity policy?
- The Noise App – useful information
- Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
- What can I do if I'm the victim/witness of antisocial behaviour?
- I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
- Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
- Where else can I get support for antisocial behaviour?
- How much will renting a garage cost?
- How will I know my home is safe if my building doesn't need an EWS1 form?
- What is the difference between a Building Safety Programme inspection and an EWS1 form?
- Who will carry out the Building Safety Programme inspection?
- Why has our inspection not been done sooner?
- How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
- Why are you replacing waking watch with a fire detection and alarm system?
- Will you be starting remedial works before the inspections programme completes?
- How do I sign up?
- Can residents commission inspections outside of the L&Q Building Safety Programme?
- Can I rent a garage if I'm not an L&Q resident?
- Will I be able to stay in my home while my building is inspected?