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Information for homeowners

We can help homeowners affected by coronavirus

We’re doing our very best to keep you safe and continue to provide services to you during the coronavirus outbreak. Here’s an update on our services and how we can help you:

Mortgage holidays

Some mortgage providers are continuing to offer homeowners affected by the outbreak a mortgage holiday. The length of the mortgage holiday depends on your lender. To apply or enquire about what support is available, contact your mortgage lender and self-certify that your income has been impacted either directly or indirectly by the outbreak.

Help to Buy payment holidays will also be available – you can find out more on the government’s website.

Financial support for you

The government has changed benefit entitlement rules to help more people access financial support and access it sooner. Please check the government website for more information.

We can also provide a range of advice, support and guidance to you. If you’re worried about falling behind on payments, we’re here to help.

Keeping vital repairs going

We’re doing our part to support the government in tackling the spread of the virus and protect you and our teams. So, we’re running an critical repairs service only at the moment. If you have a critical repair, please call us on 0300 456 9996.

We're monitoring the situation and government advice daily, so we can resume our usual services as soon as restrictions are lifted.

More ways to keep you safe

We’re continuing to carry out our vital services, such as cleaning door handles, lifts and handrails, and collecting and cleaning bins. We know this work helps keep you and your loved ones safe as it prevents a build-up of germs.

Thank you

On behalf of all us at L&Q, thank you for the support you are showing our people. We’re especially proud of them at this time. Your thoughtfulness and kind words make a big difference as they do their best to continue to provide services to you.

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Have a question?

Visit our help and advice pages on coronavirus
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If you have any further queries, please contact our customer service centre
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