Update on our services and how we can help you
We are doing our very best to keep you safe and continue to provide services to you during the coronavirus pandemic.
You should contact your mortgage lender to find out what support is available if your income has been impacted directly or indirectly by the coronavirus crisis.
If you bought your home using the Help to Buy scheme, you can find out what support is available by visiting the Government website.
Financial support for you
The Government has changed benefit entitlement rules to help more people access financial support and access it sooner. Please check the Government website for more information.
We can also provide a range of advice, support and guidance to you. If you’re worried about falling behind on payments, we’re here to help.
Keeping vital repairs going
We have now returned to a full repairs service. To find out more, visit our repairs and maintenance page.
To report a repair, please contact our customer service centre by calling 0300 456 9996.
More ways to keep you safe
We are continuing to carry out our vital services, such as cleaning door handles, lifts and handrails, and collecting and cleaning bins. We know this work helps keep you and your loved ones safe as it prevents a build-up of germs.
On behalf of all us at L&Q, thank you for the support you are showing our people. We are especially proud of them at this time. Your thoughtfulness and kind words make a big difference as they do their best to continue to provide services to you.