Keep your distance sign on floor

Coronavirus safety

The health and safety of our colleagues and residents is our top priority

Service update

With the government lifting most restrictions from 19 July 2021 as part of their four-step roadmap out of lockdown, it’s still important we do everything we can to keep you safe and protect the services most important to you.

The health and safety of our colleagues and residents remains our top priority during this time. We are working hard to make sure we’re prepared to deal with the latest developments and deliver our services safely.

We will be updating our services in line with the government’s roadmap and will keep you updated with any changes.

Here you will find the latest updates on our response to the pandemic.




Help us to keep you and our teams safe

With most lockdown restrictions lifted across the country, we have returned to delivering the normal services you expect from us. 

You may still see our teams and contractors continue to use appropriate Personal Protective Equipment when visiting your building. This is to protect our team and you as they go about their work.

Our teams and contractors will always carry identification – please don’t be embarrassed to ask to see it if you are concerned.

You can also help to keep yourself and our teams safe by observing social distancing guidelines at all times, and following NHS advice on self-isolation if you or someone in your household has coronavirus.

Find out more on the NHS website.



Hand sanitisation

What we're doing to manage coronavirus

We’re working hard to make sure we’re well prepared to deal with the latest developments
Worker's tools on a table

What to expect of our repairs service

Here we will share any major changes to our repairs strategy
Woman in mask withdrawing money

What financial help is available

Financial support is available to people whose incomes have been affected by the coronavirus
Fire exit sign

Fire safety during the coronavirus outbreak

We’re working hard to make sure that wherever possible, essential fire safety-related work continues
woman sat by her window

Information for homeowners

We're here to provide support and advice to homeowners affected by the outbreak
A L and Q estate courtyard

What to expect from our Estate Services

We’re continuing to carry out regular estate inspections, including caretaking and estate services to keep you safe
family looking at each other through a window

Stay positive at home

Here we share our top 20 tips on how to stay well – both mentally and physically – at this time
Boy holding a rainbow drawing

Safeguarding children and adults

If you’re worried you, or someone you know, might be experiencing domestic abuse, we can help
Elderly couple social distancing from daughter

How to be a good neighbour

With people spending more time at home than usual, here's our top tips for being a good neighbour
woman wearing a face mask

How to avoid catching or spreading coronavirus

There are some simple things you can do to help protect yourself and others against coronavirus