On 1 April 2018, East Thames and L&Q became one organisation. L&Q will now provide homes and services to East Thames residents.

We'd like to take this chance to welcome East Thames residents to L&Q and have put together this short guide to help you find your way around.

Contact L&Q

Call L&Q Customer Services on 0300 456 9996.

Phone lines are open from 7am to 10pm Monday to Thursday and 7am to 8pm on Fridays, excluding bank holidays. Outside of these hours, an emergency only service operates.

Visit contact L&Q for full details of how to contact us.

Repairs and maintenance

To request a repair from L&Q you can:

If you have an emergency repair, it is best to call us.

Visit repairs and maintenance for further information.

Find more information about repairs your are responsible for.


Your rent or service charge won't change as a result of the merger with L&Q.

If you pay your rent by direct debit, or at the Post Office or PayPoint using a swipecard, then you don't need to do anything.

If you pay your rent by standing order or internet banking, then you will need to make some changes to your payment details.

I pay my rent byAction you should take
Direct DebitNo action needed
Swipecard at the Post Office or PaypointNo action needed
Standing orderChange your payment details
Internet bankingChange your payment details

Visit our rent section for further information.

If you receive benefits

If you receive benefits and they are paid directly to East Thames or L&Q, you don't have to do anything.

If you receive Universal Credit then you will need to log into your Universal Credit account and change your landlord's name to L&Q.

Other L&Q services

Explore this website for details of L&Q services that are available to you: