About L&Q Direct
L&Q Direct is the customer service centre for all L&Q residents and home owners. We can help with a wide range of enquiries, and we are contactable by phone, internet or in writing.
What we can help with:
You can contact L&Q Direct about:
- Rent and service charges
- Repairs, maintenance and cleaning
- Home transfers and mutual exchanges
- Dealing with anti-social behaviour
- General enquiries about your tenancy
- Remortgaging and increasing your share of the equity
- General enquiries about your lease
- Defects in new homes during the defect period
- Resident involvement
- Complaints, comments and compliments
Phone or write to us
You can call us on 0300 456 9996, or write to:
3 Maidstone Road
Our phone lines are open from 8am to 8pm Monday to Friday, excluding bank holidays. Outside of these hours, an emergency only service operates.
We close for staff training on the third Tuesday of every month, from 2pm to 4pm. During this time, an emergency-only service operates.
Please note that these opening times are for our L&Q Direct customer service centre only. Our other offices have different opening times.
Contacting us online
You can contact us online about any of the following topics:
Putting the customer first
L&Q Direct are accredited with the Customer First Standard. We work together to make sure that we the customer is firmly at the centre of our day-to-day activity.