Domestic abuse

We aim to always protect resident's right to live in safety and free from harm or abuse. If you think somebody is in danger, please report it to us and the relevant authorities.

We know that domestic abuse can ruin lives. Every year 1.4 million women and 700,000 men experience some form of domestic abuse.

Domestic abuse is any kind of controlling or threatening behaviour between two people who are, or have been, intimate partners or family members.

It’s important to remember that domestic abuse does not have to be physical violence. Abuse can be psychological, sexual, financial and emotional. It can also happen just one time, or regularly. For that reason, domestic abuse can sometimes be hard to recognise – even if it is happening to you.

How to report domestic abuse

If you’re worried you, or someone you know, might be in immediate danger, always call 999 first.

If you need to alert the emergency services but can't talk safely, please dial 999 and then press 55 when given a cue. This will forward your call to the police and make them aware of the situation.

If you’re worried you, or someone you know, might be experiencing domestic abuse we can help – please contact our customer service centre online or over the phone.

Report domestic abuse

Call us on 0300 456 9996.

Other domestic abuse support services

We also work with several specially trained agencies that have helped other residents to feel safe again. You can speak in confidence to:

National Domestic Violence Helpline

Run in partnership between Women's Aid and Refuge, this service provides 24-hour support and advice for people who are experiencing domestic abuse or are concerned that others may be.

Call 0808 200 0247

Galop

This service provides support and advice for LGBT+ people experiencing sexual violence, domestic abuse or a hate crime.

Call 020 7704 2040 (London) or 0800 999 5428 (National), Monday to Friday from 10am to 5pm.

Solace

This service provides support and advice to women and children across London to build safer and stronger lives, free from abuse and violence.

Call 0808 802 5565, Monday to Friday from 10am to 4pm.

Southall Black Sisters

This service provides support, advice and counselling to Asian, African and Caribbean women and children.

Call 020 8571 0800, Monday to Friday from 9am to 4.30pm.

Rights of Women

This service provides support and advice to women to help them understand their legal rights and get justice.

Call 020 7251 6577, Tuesday to Thursday from 7pm to 9pm and Friday from 12pm to 2pm.

Men’s Advice Line

This service provides confidential support and advice for men in abusive relationships.

Call 0800 801 0327, Monday to Friday from 9am to 5pm.

Domestic abuse directory

Find your local support services.