One of L&Q’s values is ‘impact’ – we want to measure what we do by the difference we make. The L&Q Foundation wants to make sure we are having the right impact and, to do this, we collect evidence through our monitoring and evaluation framework.

We measure our impact because it tells us the effectiveness of our projects, whether or not projects are value for money, and holds us accountable. It also helps us to understand what works well so we can use evidence to inform future projects.

Our framework is shaped by outcomes from across our three pillars; independent lives, successful places, and socially responsible.

In 2017/18, our impact was evident because:

  • We supported 572 individuals into paid work
  • We raised £8m for residents as additional income through helping them access support and funding
  • Over 6,500 children and young people took part in our activities

Click to expand the infographic below to see some of the other ways the L&Q Foundation made an impact in 2017/18:

We use the Wellbeing Valuation Approach developed by HACT to calculate the social return on investment and last year, for every £1 invested in our activities, we generated £3 in social value. You can find out more about our activities in our financial statements.

Recently, we took a closer look at our project offering L&Q residents financial advice and debt support. Pound Advice offers support through Citizens Advice and Money Advice Plus to help residents manage their money, improve their confidence when dealing with finances, and sustain their tenancies. We found that customers saw their average rent arrears fall by 22% a year after referral, increasing to 34% two years after referral so we can be sure that the service makes a real difference.


Read the L&Q Foundation Annual report for 2017/18

Academy Strategy


Case Study: Young Carers

The L&Q Foundation supports local projects that give young people a better chance in life and strengthen the community. In this video, we explain how the Young Carers project supports young people aged up to 18 in Barking and Dagenham who look after a relative and whose school work is suffering as a result.