Tenant Satisfaction Measures: Our approach to collecting your views
Everything you need to know about who we spoke to and how for our latest set of Tenant Satisfaction Measures (TSMs) results:
Who we spoke to and how | Who gave their views | How we gathered their views | When we gathered their views |
| We gathered the views of more than 4,000 residents | 51% were social rented residents 26% were shared owners 12% were supported living residents 11% were other affordable rented residents | 70% via telephone interview 21.5% via online surveys 8.5% via postal questionnaires | Our surveys were carried out in four stages at different times of the year |
This year, the Regulator has asked us to share a detailed summary of our approach to the survey as well as anyone we excluded. Read our TSMs survey approach summary (PDF).
Learn more about other opportunities to have your say and help shape our services.
Our Tenant Satisfaction Measures report
For a more detailed description of our TSMs results, including what you’ve told us, and more on what we’re doing to improve, you can read our full report: