Providing Quality Services

The highest priorities for most of our residents are our repairs and maintenance services and how we deal with anti-social behaviour. Our recently expanded call centre now deals with all initial enquiries, referring to specialised staff when needed.

To support residents who want to move home, we now offer free access to two national websites that help them find other social housing tenants to swap homes with.

Our resident involvement programme offers 10 ways in which residents can help shape the services we deliver. We also invest in programmes to improve quality of life, for example by helping people gain skills, training and employment, within the communities where we work.

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