Repairs to Your Home

How to report a repair

You can report your repair to L&Q Direct by calling our freephone number

0800 015 6536 or report your repair online.

If you call us from a mobile phone, you may find it cheaper to call 020 8308 6096.

If you need an emergency repair you should telephone us rather than reporting your repair online.

Your right to get repairs done

If L&Q do not carry out certain repairs within our timescales, you can claim compensation from us for the inconvenience caused by the delay.

How it works

You report a repair which qualifies under the scheme (details below) and we confirm that it will be ordered. If it is not completed within the set time you report this to us. We reorder the repair and advise you of the new deadline for completion. If this second deadline is not met, we will treat the repair as a priority.

Compensation

The maximum compensation you can claim is £50. It is calculated as £10 plus £2 for every day the repair is not completed following the second deadline.

It is up to you to make a claim if you think you are entitled to compensation and you must make the claim in writing.

You will not be entitled to compensation if you have refused access to a contractor or if the repair is one for which you might have to pay.

See which things might qualify for compensation