Repairs & Maintenance

In you are an L&Q resident or shared owner then you may need to contact us from time to time about repairs or maintenance to your property or its surrounding area.

In this section of the site, you can find information on:

Repairs

• How to report a repair
• Speed of repairs
• How to rate the quality of your repair
• Compensation for late repairs

You can report your repair to L&Q Direct by calling our freephone number 0800 015 6536. If you call us from a mobile phone, you may find it cheaper to call 020 8308 6096.

You can also  report your repair online.

If you need an emergency repair you should telephone us rather than reporting your repair online.

Maintenance

As well as repairs, we undertake regular maintenance to our properties.  You can find out more about:

• Planned maintenance
• Gas inspections

Further information on repairs and maintenance

You can also find information here about:

• fitting aids and adaptations for disabled people
• improving your home yourself
• the digital TV switchover for L&Q residents