Where does my rent go?
Your rent is used in the following ways:
- To pay for repairs and maintenance
- To manage your housing service
- To repay money borrowed to build or modernise your home
Service Charges
Some residents pay service charges as part of their rent - this is to pay for services like caretakers and communal lighting. Your tenancy agreement will tell you if you pay a service charge.
How much will my rent be?
Most residents are known as assured tenants. Those paying a 'secure rent' are those whose tenancy started before January 1989. 35% of L&Q residents hold secure tenancies. The rent figures above include rent and service charges.
Rent Increases
A resident's assured rent can only be increased once a year and L&Q will give the resident at least one month's written notice of any increase and raise the rent to the appropriate level under the rent policy.
Rent & Service Charge Feedback
Please contact your Revenue Officer if you experience any problem with your rent or service charges.
Managing your tenancy & rent account
L&Q has over 30 years experience providing housing management and is the largest social landlord in the South East. Our services are split into four Regional Divisions. Each division has a Revenue Team and a number of Neighbourhood Services Teams.
Every single resident is assigned a Neighbourhood Services Officer and a Revenue Officer. Though based in separate teams, they will work together.
Revenue Officers are responsible for the management of your rent account. Contact them if you have enquiries about:
- Making your rent payments
- Rent arrears
- Claiming housing benefit and other benefits
- Help with general debt problems
Neighbourhood Service Officers are responsible for the management of all other tenancy issues. Contact them if you have enquiries about:
- Transferring to another L&Q home
- Property exchanges
- Neighbourhood problems
- Decorating your home
- Improving your home
- Putting you in touch with the right people to help with other enquiries
