Leaseholders

If you are a leaseholder (i.e. you own your own home and L&Q owns the freehold of your property) then you may need occasional contact with us.

We deal with the following areas for our leaseholders:

• Service charges
• Repairs
• Maintenance of communal areas
• Complaints

Have a look at the leaseholders homepack or check our other leaseholder publications for more information.

Contact us

For all enquiries you can contact us at L&Q Direct.

Paying service charges

You can pay your service charges online. Visit the pay your rent online page for further information on how to do this.

Carrying out major work to your home

If you plan to carry out major work, such as double glazing, taking down or putting up a wall or building an extension, you'll need our written permission. You should contact us via L&Q Direct to let us know.