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Your Home

Your home is so important to you that we want to do everything possible to make sure you enjoy it to the full. In this section of the site, you can find a range of information about your home, and how we can help you to get the best out of it.

Advice and support

 Links to websites where you can find useful information on a range of subjects, including

  • money advice,
  • links for older people and
  • safety in your home.

Anti-social behaviour

Find out how to report anti-social behaviour to us, and how we deal with it.


This section of the website is for people who bought a home from L&Q.  You can find information about:

  • The services provided by the Homeowner services team
  • Information about your responsibilities and ours
  • Information for leaseholders and for part-owners

Moving home

Find out more about:

  • home transfers,
  • mutual exchange,
  • choice based letting,
  • ending your tenancy.


Our section on rent, including:

  • methods of paying your rent,
  • how we deal with rent arrears,
  • rent re-structuring and 
  • how your rent is spent.

Repairs and maintenance

You can find out more about:

  • reporting your repair,
  • our repairs process,
  • planned maintenance,
  • aids and adaptation,
  • digital TV and
  • improving your home yourself here.

Supported housing

Find out more about the homes that we provide for vulnerable adults and young people who need help to live independently.


Download tenancy agreements, a guide to tenancies, and our home pack in this section.