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Welcome to Homeowner Homelife - Winter 2012

Dec 11 2012

Homeowner Homelife cover

It seems like yesterday that we were in caught up in the excitement of London’s Olympic success. Now we are already racing towards New Year. But 2013 will not be just another year for L&Q. We’ll be celebrating 50 years of creating places where people want to live. As part of this celebration, we’d love to hear about your experiences of living in an L&Q home.

L&Q is always looking for ways to improve. Learning from the feedback we get from customers is one of the main ways we do this. In this issue we take a look at how L&Q manages customer feedback, both good and bad.

Continuing our drive to keep moving forward and improve our services, in this issue we have compiled a glossary of useful contacts. We know that good communication is vital, and this is designed to help you reach the right person as quickly as possible.

If you would like to discuss any of the articles in this issue of Homelife, or any other issue that affects you, please get in touch. As well as the usual methods of contact, we are now on Facebook, so feel free to post us a comment.

We wish you a merry Christmas and a very happy new year.

Gary Cross, Head of Homeowner Services.

Contents

L&Q get social on Facebook

Leasehold Advisory Service

Focusing on complaints and compliments

Ask Grace

Driving out damp

Cutting costs with EnergySave

Key neighbourhood contacts

Focus on: Neighbourhood Services Officer

Dear editor

Competition time!

Grass roots news

Window and balcony safety

50 Golden years of L&Q

Considered buying more shares in your home?

Have you considered extending your lease?