Bringing services closer to residents

By David Montague, L&Q Chief Executive

It is nearly a year since the Government’s Comprehensive Spending Review and the challenges continue to come thick and fast.

The economic and political environments remain uncertain, but rather than focussing on the negatives L&Q has been looking at the opportunities. We now have a clear five-year plan that brings together our key values as a social business and will channel all our efforts into improving resident satisfaction with your homes, services and neighbourhoods.

L&Q has weathered the storm because we are large and financially strong, but we know that success in boosting resident satisfaction will only be achieved if we are connected, responsive, passionate and, most of all, local.

Offering a more local service at no extra cost is not easy, but by tightening our belts in some areas and making efficiency savings across the board we are actually going to be able to spend more money on the things that matter most: your homes, services and neighbourhoods.

We are increasing the number of local neighbourhood offices we have from four to seven and frontline staff will use their knowledge of local areas and local issues to provide a consistent and high quality service that meets your specific needs.

L&Q is working in a very new and unfamiliar world, but I want you all to know that we are embracing change and at all times our primary goal will be improving resident satisfaction by creating places where people want to live.