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Make a complaint

Before making a formal complaint, we ask you to tell us about the problem so that we can try to resolve it. Contact L&Q Direct or complete the relevant online form. Please allow ten days for our team to respond.

If we cannot address the problem, please complete the form below to send us your complaint about our services. We will then investigate this to establish what steps need to be taken. Follow the link for more information on our complaints procedure.

Do you own or part-own your home? (Required)

Have you notified us of this issue before today? (Required)

When was this?

When was this?

Is your complaint about a repair? (Required)

Maximum file size 4Mb, you can send us Word, PDF, jpg or gif files