Tenant Services Authority (TSA)

The Tenant Services Authority (TSA) is the independent regulator for affordable housing in England, replacing the Housing Corporation. The TSA aims to raise the standard of services for tenants. It ensures that housing associations are financially viable and well governed and are working effectively.

The TSA have six standards for landlords that are intended to put residents at the heart of shaping, influencing and monitoring the services they receive. They have been in force since 1 April 2010.

You can find more information on the Tenant Services Authority's website.