Ten ways to get involved

Here's how you can help us to shape the services we provide for you.

1. Individual Resident Feedback

   Residents can give feedback in a number of ways, they can write to us, email, call us, register their comments via our website or visit their local office. See our contact us section for more details.

2. Mystery Shopper

   Residents who volunteer to check and monitor our services. See our Mystery Shopping page for further details.

3. Estate Champions

   Residents can get involved in carrying out regular estate inspections either on their own or with L&Q staff. See our Estate Champions page for further details.

4. Focus Groups

   One off groups set up to focus on a specific issue.

5. Steering Group

   Unconstituted group usually formed in response to issues identified within a specific local area.

6. Communications Forum

   Residents can comment on Homelife residents' magazine, and can contact us using this website to give us your feedback.

7. Surveys & Questionnaires

   Residents are either randomly selected or targeted to offer feedback on key services.

8. Resident Associations

   Elected and fully constituted groups reflecting the collective views of their local community. Find out more on our L&Q Residents' Associations and Contacts page.

9. Resident Panel

   Residents are consulted and give feedback on policies and procedures, service reviews and new initiatives.

10. L&Q Governance L&Q Board, Resident Board, Neighbourhood Committees, Forums

    Residents who would like to take on greater responsibility in shaping & improving our services. Find out more on our Resident Board or our Neighbourhood Committees pages.

Please contact us to get involved with our services.