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Resident Involvement

L&Q encourages residents to get involved and give their views on our services and neighbourhoods. Getting involved can help residents make a difference to the place where they live and can even give extra experience and accreditations to get on at work.

Residents can choose to get involved in a way that suits them including from their front room, street or from one of our offices. They can also choose how much time they would like to commit.

There are four main ways L&Q residents can get involved, click on the options below to find out more:

If you prefer you can download our resident involvement booklet.

Together all of our resident involvement opportunities help us to meet our housing regulators (The Home and Communities Agency) standards. The regulator requires us to involve our boards and residents in monitoring our performance and holding us to account a principle called co-regulation. Find out more about co-regulation here.

For some forms of resident involvement, there are eligibility criteria. So, for example, we would expect you not to be in serious arrears to take part in a committee, group or forum.

FAQs

What about travel and childcare?

If you attend a meeting, we will pay for your travel expenses, plus any childcare or carers expenses, so that you can take part.

Can I access training to help me get involved?

We have a number of training opportunities available to give you the skills and knowledge needed to take part in resident involvement. Whether you're new to resident involvement or have been involved for a long time - they will help you make a positive difference to both your neighbourhood and L&Q's services while improving your workplace skills. Find our more about our available training opportunities and how to apply.

Are you interested in forming a tenant panel to try and help resolve complaints?

If you're interested in forming a tenant panel to help resolve complaints please visit our taking your complaint further page.

This section of the website gives you more information on resident involvement and the different opportunities available at L&Q.