Comments & Complaints

We aim to provide a high quality service, but accept that from time to time we may make mistakes. We want to resolve your complaints quickly and also use the information as a way to identify where our service can be improved.

• How to make a complaint
• Complaints and feedback
• Make a complaint
• Compliments, comments and suggestions
• Summary of complaints 2011/12

Contact our Customer Relations Team

If you would like to get in touch with our dedicated customer relations team, please use these contact details:

• Online - You can use the online complaint form to log your complaint
• By telephone - Call the Customer Relations Team on 0844 406 9000 ext. 6150
• Customer service freephone: 0800 015 6536
• In writing - Download the complaint form (PDF), fill it in and return it to the customer relations team, at the following address:

L&Q Customer Relations Team
Group PO Box 194
Sidcup
Kent
DA14 5HU

If you are interested in forming a tenant panel to help resolve complaints please visit our 'taking your complaint further' page.