Comments & Complaints

Compliments, feedback and suggestions

Do you have an idea that you think would improve our services?

Have you had particularly good service from someone here at L&Q?

Do you have general comments that you want to share with us?

Use our compliments, feedback and suggestions form to put your thoughts into action.

How to make a complaint

If you are unhappy with any of the services provided by L&Q, please contact your neighbourhood services officer or you can contact L&Q Direct on freephone 0800 0156 536 to log your complaint.

Before you use the complaint form, please check the following:

Have you told your neighbourhood services officer or our customer services team about this issue?
Have you allowed at least 10 days for the team to respond to your request?

You can find out more information on our complaints procedure here.

Online

You can use the online complaint form to log your complaint.

Online Complaint Form

By Email

Contact the complaints team by email.

Email: complaints@lqgroup.org.uk

By Telephone

Call the Customer Relations Team on 0208 308 6150.

In Writing

Download the printable version of the complaint form (pdf, 2.8mb), fill it in and return it to the customer relations team, at the following address:

Customer Relations Team
L&Q
PO Box 194
Sidcup,
Kent, DA15 0AJ

Need help with making a complaint?

If you cannot make the complaint yourself, or simply want the support of others, please ask a friend, carer or other advocate to help you. Our complaints procedure is also open to those acting on your behalf, for example a residents' association, MP or Citizens Advice Bureaux.