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Comments and Complaints

We aim to provide a high quality service, but accept that from time to time we may make mistakes. We want to resolve your complaints quickly and also use the information as a way to identify where our service can be improved.

Contact our Customer Relations Team

If you would like to get in touch with our dedicated customer relations team, please use these contact details:

  • Online - You can use the online complaint form to log your complaint
  • By telephone - Call the Customer Relations Team on 0844 406 9000 ext. 6150
  • Customer service freephone: 0800 015 6536
  • In writing - Download the complaint form (PDF), fill it in and return it to the customer relations team, at the following address:

L&Q Customer Relations Team
Group PO Box 194
DA14 5HU

If you are interested in forming a tenant panel to help resolve complaints please visit our 'taking your complaint further' page.

  • Compliments, feedback and suggestions

    If you are happy with the service you receive from L&Q, or you have a suggestion for ways of improving things, why not drop us a line?

    Compliments, feedback and suggestions