Comments & Complaints
We aim to provide a high quality service, but accept that from time to time we may make mistakes. We want to resolve your complaints quickly and also use the information as a way to identify where our service can be improved.
- How to make a complaint
- Compliments feedback and suggestions
- Summary of complaints we received during 2010/2011
Contact our customer services team
If you would like to get in touch with our dedicated customer service team, please use these contact details:
- Online - You can use the online complaint form to log your complaint.
- By email - Contact the complaints team by email - complaints@lqgroup.org.uk.
- By telephone - Call the Customer Relations Team on 0844 406 9000 ext. 6150.
- In writing - Download the complaint form (PDF, 2.8 MB), fill
it in and return it to the customer relations team, at the
following address:
L&Q Customer Relations Team
Group PO Box 194
Sidcup
Kent
DA15 0AJ
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Contact us
Tel: 0844 406 9000 ext. 6150
Email: complaints@lqgroup.org.ukOr, use our online complaint form.
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Compliments, feedback and suggestions
If you are happy with the service you receive from L&Q, or you have a suggestion for ways of improving things, why not drop us a line?
