What is an emergency repair?

An emergency repair is one that causes an immediate risk to your safety or to your home if it is not dealt with. These include water leaks and electrical failure. These are highest priority repairs and L&Q aims to get a contractor out to you within 8 hours of your telephone report of the problem. Do not use online repair reporting for emergencies. Phone us straightway on our freephone maintenance numbers. For more details, see our repairs and services section.