What should I do if I think my rent is incorrect?

If you think your rent has been calculated incorrectly, please tell us by initially contacting our Housing Services Team on 0800 015 6536 (please select option 4).

If you think your rent has been increased unfairly, you may be able to appeal to the Rent Assessment Committee (RAC).

You must apply for an appeal before the date that your rent is due to increase.

Please note that the RAC can put your rent up as well as down if they consider your rent to be too low.

Before you decide to appeal to the RAC, you should contact your local Citizens Advice Bureau to get advice.

Further information

Find answers to more frequently asked questions about rent and service charges.

Find out how to pay your rent and where you rent goes in the rent section of our website.