How is the decision made about the work to be done?

As professional managers of your building and estate we have the responsibility to decide what work needs to be done and when. However, we will have regard to any comments we receive from you, and whenever possible try to meet them. If a majority of leaseholders have a view which we cannot agree with, we will do our best to explain why. We may have over-riding responsibilities to other residents in the building or estate.