The L&Q Facebook page has been created to provide an opportunity for our residents to interact with each other, give us feedback or suggestions and receive information from us.
L&Q's PricedIn Facebook page promotes all of our new and upcoming shared ownership schemes all over London. You can find case studies and photographs of our new schemes, as well as information about when our new schemes are due to launch.
Our Social Media Policy
In an effort to establish a forum where everyone feels comfortable we have developed some guidelines to keep in mind as you interact through our social media channels. We know that most people will treat others with respect, but if we see something that will cause offence or you're not adhering to the guidelines set below, you could see your posts removed. If unacceptable behaviour persists, you may be banned from participating on our social media channels.
Be Respectful | The L&Q Facebook page and Twitter accounts are open forums for our residents to discuss L&Q and subjects related to being an L&Q tenant. Please do not post any statements that could be offensive or insulting to others. Avoid identifying or discussing other individuals. Any posts that include profanity, religious, political content, or are off topic and could be deemed offensive to others will be removed.
If you are offended by any posts please use the Complain about the Content button.
Protect Yourself | Please avoid posting any personal information. Any posts that include an email address, phone number, mailing address, date of birth or other personal information will be removed.
Facts First | Please avoid posting any false or misleading information about L&Q or any third party contracted by L&Q. If there are issues in the media feel free to ask questions so that we can provide you with as much detail on the issue as possible. Please avoid posting any content that is untrue or speculation regarding L&Q.
Not a Billboard | Please avoid posting any messages that serve as advertisements or self promotion. Any links, images, or messages posted to our Wall or News Feed posts which promote yourself, an off topic event or your business will be removed.
We Are Here to Help | We're aware sometimes things do go wrong. If you have a complaint about L&Q or an experience related to a service provided by L&Q, it is okay for you to share your experience on our social media channels. However, to ensure your complaint is registered we recommend you contact our Customer Service Helpdesk on Freephone 0800 015 6536. You may find it cheaper to call 020 8045 4011 if you are calling from a mobile phone.
Facebook - live question and answer sessions
Details of live question and answer sessions that we've hosted on our Facebook page are available below: