Contact Us
If you have an emergency or an extremely urgent problem, then you should phone us.
Alternatively, you can use the contact information displayed in the two areas below -
Resident Enquiries - L&Q Direct
Call - 0800 015 6536.
You may find it cheaper to call 020 8045 4011
if you are calling from a mobile phone. 
Our phone lines are open from 8am - 8pm Monday to Friday, and from 9am - 1pm on Saturdays, excluding bank holidays. Outside of these hours, an emergency only service operates.
Calls may be recorded for training and quality purposes. Please refer to our privacy policy for further details.
Find out more about L&Q Direct.
Home Sales
Call - 0844 406 9800.
For general enquiries about our new-build properties only.
To contact our Sales Team, use the Property Search feature in our Sales and Rentals section to find full details of homes that interest you. We have several different telephone enquiry lines, or you can use the online contact forms on this website to make an enquiry.
Our minicom number for hearing impaired users is 020 8859 8991.
Our sales line is open from 9am until 5pm, Monday to Friday.
If you are on a local authority housing list and want to enquire about being referred to L&Q, then you should contact your local council.
Head Office
Call - 0844 406 9000.
Call the Head Office for business enquiries.
If you have speech or hearing difficulties, you can call our minicom on 020 8557 2204. You will need to have your own minicom to call our minicom line.
Our fax number is 0800 6190213. Please ensure that you include the name of the person that you are sending the fax to on the first sheet of your fax.
Translations
You can either contact L&Q Direct on 0800 015 6536 or your Tenancy Services Officer to access our free translation service.
For residents who need a document translated or an interpreter in order to explain any part of your tenancy to you or access any of our services.
