Contact L&Q Direct

If you're an L&Q resident, you can contact our customer service centre, L&Q Direct, for help with a range of resident issues.

Contact us online

Use the form at the bottom of this page to contact us.

Phone or write to us

You can call us on 0800 015 6536, or write to us at:

L&Q Direct
PO Box 194
Sidcup
DA15 0AJ

You may find it cheaper to call 020 8308 6096 if you are calling from a mobile phone.

Our phone lines are open from 8am - 8pm Monday to Friday, and from 9am - 1pm on Saturdays, excluding bank holidays. Outside of these hours, an emergency only service operates.

Calls may be recorded for training and quality purposes.  Please refer to our privacy policy for further details.

What we can help with

You can contact L&Q Direct about:

• Rent and service charges
• Repairs, maintenance and cleaning
• Home transfers and mutual exchanges
• Dealing with anti-social behaviour
• General enquiries about your tenancy
• Remortgaging and increasing your share of the equity
• General enquiries about your lease
• Defects in new homes during the defect period
• Resident involvement

If you wish to make a complaint, or send us a compliment, feedback or a suggestion then visit our comments and complaints section.

Business enquiries: If you have a business enquiry, please call us on 0844 406 9000. This form is for L&Q residents, and we don't respond to unsolicited enquiries and offers of services from businesses.

Please include your tenancy number and address in your message.