Skip to Navigation Skip to main Content


Site search

Contact Us

If you have an emergency or an extremely urgent problem, then you should phone us.

Alternatively, you can use the contact information displayed in the two areas below -

Resident Enquiries - L&Q Direct

Call 0800 015 6536, unless you live in one of the boroughs listed below. If you live in one of these areas, please call 0300 456 9996.

Boroughs covered by new number
Harrow, Brent, Hillingdon, Ealing, Hounslow, Lewisham, Bromley, Greenwich, Bexley

L&Q Direct customer service advisor

Our phone lines are open from 8am to 8pm, Monday to Friday, excluding bank holidays. Outside of these hours, an emergency only service operates.

Calls may be recorded for training and quality purposes. Please refer to our privacy policy for further details.

Find out more about L&Q Direct.

Home Sales

Call - 0300 456 9998.

For general enquiries about our new-build properties only. 

To contact our Sales Team, use the Property Search feature in our Sales and Rentals section to find full details of homes that interest you. We have several different telephone enquiry lines, or you can use the online contact forms on this website to make an enquiry. 

Our sales line is open from 9am until 5pm, Monday to Friday.

If you are on a local authority housing list and want to enquire about being referred to L&Q, then you should contact your local council.

Head Office

Call - 0300 456 9998

Call the Head Office for business enquiries. 

Our fax number is 0800 619 0213. Please ensure that you include the name of the person that you are sending the fax to on the first sheet of your fax.


You can either contact L&Q Direct on 0800 015 6536 or your Tenancy Services Officer to access our free translation service. 

This service is for residents who need a document translated or an interpreter in order to explain any part of your tenancy to you or access any of our services.