Contact Us
There are three main telephone numbers that you can use to get in touch with us:
Residents - contact L&Q Direct
Contact us online
You can use this website to contact us:
If you have an emergency or an extremely urgent problem, then you should phone us.
Phone or write to us
You can call us on 0800 015 6536. You may find it cheaper to call 020 8045 4011 if you are calling from a mobile phone.
Our phone lines are open from 8am - 8pm Monday to Friday, and from 9am - 1pm on Saturdays, excluding bank holidays. Outside of these hours, an emergency only service operates.
Calls may be recorded for training and quality purposes. Please refer to our privacy policy for further details.
You can write to us at:
L&Q Direct
PO Box 194
Sidcup
DA14 5HU
Find out more about L&Q Direct.
Home sales
To contact our Sales Team, use the Property Search feature in our Sales and Rentals section to find full details of homes that interest you. We have several different telephone enquiry lines, or you can use the online contact forms on this website to make an enquiry.
For general enquiries about our new-build properties only, call
0844 406 9800. Our minicom number for hearing impaired
users is 020 8859 8991.
Our sales line is open from 9am until 5pm, Monday to Friday.
If you are on a local authority housing list and want to enquire about being referred to L&Q, then you should contact your local council.
Head office
If you have a business enquiry, please contact our Head Office.
Osborn House, Osborn Terrace, London SE3 9DR
The office is open Monday - Friday 9am - 5pm
Tel: 0844 406 9000
If you have speech or hearing difficulties, you can call our minicom on 020 8557 2204. You will need to have your own minicom to call our minicom line.
Our fax number is 0800 6190213. Please ensure that you include the name of the person that you are sending the fax to on the first sheet of your fax.
Our Translation service for residents
For residents who need a document translated or an interpreter in order to explain any part of your tenancy to you or access any of our services, we provide a free to access translation service. You can either contact L&Q Direct on 0800 015 6536 or your Tenancy Services Officer to access this service. Find out more on our translations page.
