Our Tenancy standards
These standards set out our commitment to letting our homes fairly and ensuring we make the best use of housing available. They also set out our standards for supporting residents and preventing unnecessary evictions.
| Standard | Measure | Target |
|---|---|---|
| Allocations | ||
| Homes will be empty for a minimum amount of time | Void turnaround | 4.5 weeks |
| We will let our homes fairly to applicants and existing residents | % BME lets | 38% |
| Rents & Tenure | ||
| We will offer support to residents in arrears to help them keep their home | Referrals to financial support services | 50% |
For further information about the delivery of the standards you can contact L&Q Direct on 0800 015 6536 or download the following guidance document:
- L&Q Tenancy Standards
guidance (PDF, 66KB)
