Our Neighbourhood and community standards
These standards set out our commitment to improving neighbourhoods and our willingness to engage with local partners. They also set out our standards for dealing with anti-social behaviour.
| Standard | Measure | Target |
|---|---|---|
| Neighbourhood Management | ||
| We will keep communal areas clean and safe | % of gold estates | 50% |
| Local Area Co-operation | ||
| We will work to improve neighbourhoods in partnership with local organisations | % satisfied with neighbourhood as a place to live | 80% |
| Anti-Social Behaviour | ||
| We will treat reports of anti-social behaviour confidentially and offer anonymity to witnesses | % satisfied case was handled confidentially | 65% |
| We will keep residents informed about the progress of their case | % kept informed about progress | 65% |
For further information about the delivery of the standards you can contact L&Q Direct on 0800 015 6536 or download the following guidance document:
- L&Q
Neighbourhood Management Standards guidance (PDF, 66KB)
